1. GENERAL
1.1. These general terms and conditions apply to all contracts concluded between the hotel,
the provider of accommodation and/or the service provider forming part of the CORSENDONK
HOTELS group, hereinafter referred to as “Corsendonk Hotels” and their fellow contracting party
or fellow contracting parties, hereinafter referred to as “the Client”.
1.2. Unless explicitly stipulated otherwise, these terms and conditions apply exclusively, and
therefore to the complete and explicit exclusion of the general terms and conditions of the
fellow contracting party. The general terms and conditions form part of agreements with
Corsendonk Hotels and can only be deviated from by written consent.

2. BOOKINGS – AGREEMENTS – PRICES
2.1 A reservation is only final if the proposed agreement has been signed by Client for approval
and is in the possession of Corsendonk Hotels, this, without prejudice to the application of
Article 3.2 of these terms and conditions.
2.2. Without prejudice to Article 2.6, amendments and supplements are only valid if
confirmed in writing by both parties.
2.3. A Client who reserves for several persons, groups and/or on behalf of third parties makes a
personal and joint and several undertaking to pay the total (final) settlement of account, even
in the event of individual allocation/invoicing of each guest or participant. In addition, on the
basis of Art. 1120 former Civil Code (or from 01 January 2023 Art. 5.106 Civil Code), the Client is
obliged and promises to respect/pay in his own name the undertakings/payment obligations
of the third party(ies)/hotel guest(s)/group members.
2.4. If the reservation also includes the booking of hotel rooms, the Client must hand over a
detailed list, mentioning the following information for each room: the occupancy and the
details of the guests (surname, first name, address and nationality), at latest 14 days before the
planned arrival date. The Client accepts that Corsendonk Hotels has a legal obligation to
register the personal data of guests staying in its hotel rooms.
2.5. The price and the costs shall be lawfully adapted in line with the Belgian consumer price
index, and this according to the following formula: price / costs x new index / initial index. In
this formula, the initial index is the index of the month preceding the date of the arising of the
agreement. The new index is the index of the month preceding the reserved event.
2.6. Unless stated otherwise, all prices offered include VAT, levies and taxes known and
applicable at the time of the offer or proposed agreement.

3. ADVANCE PAYMENT AND DEPOSIT
3.1. Corsendonk Hotels may request the payment of an advance payment and/or deposit.
3.2. If the requested advance payments and/or deposits are not paid within the agreed
deadline, Corsendonk Hotels may unilaterally cancel the reservation without further warning,
without the Client being entitled to compensation.
3.3 Any advance payments are final and cannot be revoked by Corsendonk Hotels, and are
non-refundable. In such case, they shall apply as compensation for the unavailability of the
reserved rooms or areas, and the administration costs of Corsendonk Hotels.

4. CHANGE OF RESERVATIONS – CANCELLATION
4.1. Any change of a reservation must be communicated to Corsendonk Hotels in writing.
Corsendonk Hotels is only obliged to perform an amended reservation, if it has accepted and
confirmed this in writing.
4.2. Full or partial cancellation can only be performed by registered letter or in exchange for
confirmation of receipt. The date of receipt of this letter applies as the cancellation date, and
in the absence of explicit confirmation of receipt, shall be deemed to have been received 3
working days from its dispatch date.
4.3. If the Client wishes to increase the number of participants or rooms, Corsendonk Hotels shall
make every reasonable effort to fulfil this. This is an undertaking of means, and Corsendonk
Hotels cannot be held liable for failure to succeed in this.
4.4 Corsendonk Hotels shall always be entitled to claim payment for costs already incurred in
relation to the Client’s reservation, including payments owed by Corsendonk Hotels to external
suppliers, without prejudice to the applicable cancellation or amendment fees.
4.5. In the event of full cancellation, a fixed cancellation fee shall be charged:
– of 20% of the total agreed amount, if notification is made at latest 120 days before the
first planned arrival date of the participants;
– of 40% of the total agreed amount, if notification is made at latest 60 days before the
first planned arrival date of the participants;
– of 60% of the total agreed amount, if notification is made at latest 30 days before the
first planned arrival date of the participants;
– of 80% of the total agreed amount, if notification is made at latest 15 days before the
first planned arrival date of the participants;
– the full agreed amount, if notification is made less than 15 days before the first planned
arrival date of the participants;
4.6. In the event of a partial cancellation without reduction of the number of participants, but
with a reduction of the period or the services ordered, the cancellation fee in application of
Article 4.5 shall only be claimed for the cancelled period and/or services.
4.6. The Client accepts that he may only make limited amendments to the number of
participants:
– Up to 120 days before the first planned arrival date, a maximum of 80% of the number
of participants and booked rooms and/or services linked to this can be cancelled
without the Client owing a fee for the cancelled participants. Each additional
cancellation shall be invoiced at the contractual price. This cancellation exemption
cannot be accumulated with other exemptions or discounts;
– Up to 60 days before the first planned arrival date, a maximum of 60% of the number of
participants and booked rooms and/or services linked to this can be cancelled without
the Client owing a fee for the cancelled participants. Each additional cancellation shall
be invoiced at the contractual price. This cancellation exemption cannot be
accumulated with other exemptions or discounts;
– Up to 30 days before the first planned arrival date, a maximum of 40% of the number of
participants and booked rooms and/or services linked to this can be cancelled without the
Client owing a fee for the cancelled participants. Each additional cancellation shall
be invoiced at the contractual price. This cancellation exemption cannot be
accumulated with other exemptions or discounts;
– Up to 15 days before the first planned arrival date, a maximum of 20% of the number of
participants and booked rooms and/or services linked to this can be cancelled without
the Client owing a fee for the cancelled participants. Each additional cancellation shall
be invoiced at the contractual price. This cancellation exemption cannot be
accumulated with other exemptions or discounts;
– Up to 7 days before the first planned arrival date, a maximum of 10% of the number of
participants and booked rooms and/or services linked to this can be cancelled without
the Client owing a fee for the cancelled participants. Each additional cancellation shall
be invoiced at the contractual price. This cancellation exemption cannot be
accumulated with other exemptions or discounts;
4.7. As soon as the Client has notified the full and/or partial cancellation, Corsendonk Hotels
may have free disposal of the cancelled rooms, services and/or facilities, without the Client
being able to derive any further right from this.

5. EXTRA CHARGES
5.1. The agreement does not include any meals, drinks and other services which are not
mentioned in the agreement. Corsendonk Hotels shall charge these to the Client, unless it was
agreed that these costs shall be settled individually with the participants, without prejudice to
Article 2.3. of these terms and conditions.

6. AVAILABILITY OF ROOMS AND OTHER AREAS
6.1. Unless stipulated otherwise in the contract, the hotel rooms reserved for a Client shall be
available to a Client at 3 p.m./15 hundred hours. The rooms must be cleared and vacated at
10.30.
6.2. Areas other than hotel rooms are available, in line with the written agreement between
Corsendonk Hotels and the Client. The client expressly undertakes to start and end his activity
within the times foreseen in the contract. Unless expressly agreed otherwise, Corsendonk Hotels
may always provide a different area from the area foreseen in the agreement at the same
location, provided that this meets the functional and fundamental requirements of the Client.
6.3. If the Client, a participant or a guest, decides to leave the room(s) and/or the area(s)
earlier than agreed, this shall in no way affect the agreed payment obligations. As soon as the
Client or a participant leaves the room(s) and/or the area(s), Corsendonk Hotels may have
free disposal of them, without the Client or the participant being able to derive any further right
from this.

7. LIABILITY AND INSURANCE
7.1. The Client undertakes to take out insurance with an insurance company recognised in
Belgium, to cover his liability as organiser and for all damage to third parties caused by the
Client, the participants, the guests and/or their appointees. The Client shall include in the policy
a waiver of redress in favour of Corsendonk Hotels.
7.2. The duty of Corsendonk Hotels, as a hotelier, to safeguard goods, applies to Clients and/or
their participants/guests in so far as they book a hotel room. This duty of safekeeping is limited
to the legal duty of safekeeping, and does not relate to live animals or vehicles (including
bicycles).
7.3. The Client is solely and exclusively responsible for goods, equipment and appliances which
do not fall under the duty of safekeeping of Article 7.2. The Client releases Corsendonk Hotels
from any liability, in so far as the law permits this.
7.4. The Client is jointly and severally liable to Corsendonk Hotels for all damage caused by
participants or guests to Corsendonk Hotels, its staff, third parties, the building, and the furniture
and/or equipment of the hotel.
7.5. Each case of force majeure or unforeseeable circumstance shall lawfully release
Corsendonk Hotels from its contractual obligations, without the fellow contracting party being
able to claim compensation. The Client accepts the following situations as force majeure,
amongst others: accidents, equipment failure, exceptional weather conditions, fire, strikes,
lock-out, theft, exceptional traffic hindrance, terrorism/war, epidemics and pandemics,
government orders, and disruptions of power supply.

8. COMPLAINTS
8.1. Complaints must be reported to Corsendonk Hotels, in writing, within 24 hours, on pain of
forfeit.

9. PAYMENT
9.1. Unless agreed otherwise, all invoices and hotel bills are payable in cash without discount.
If they are not paid on the due date, they shall, lawfully and without advance notification of
default, be uplifted by a fixed sum of compensation of 10%, with a minimum of € 40, and by
interest on the arrears of 8% per annum, and this from the due date until the date of full
settlement.
9.2. If the invoice or hotel bill is not paid on time, any price reductions, commission or refunds
shall be legally forfeited.
9.3. Advance payments and/or guarantees which have been agreed, must be paid within 7
days of the arising of the agreement.
9.4 Changes to VAT, levies, taxes or other government measures which affect the price of the
offer of Corsendonk Hotels, and which occur after the time of the offer or proposed agreement,
shall apply lawfully without any additional formality.

10. HOUSE RULES – FIRE PREVENTION – SAFETY PROCEDURES
10.1 The Client shall ensure that participants or guests behave in a proper manner, and in
accordance with the house rules of Corsendonk Hotels. The client accepts that participants or
guests who fail to behave in a proper manner, or who fail to abide by the house rules, may be
denied access, without any right to compensation.
10.2 The Client is forbidden to use the areas made available for gatherings relating to extreme
ideologies and or tendencies, and/or which may, directly or indirectly, negatively affect the
reputation of Corsendonk Hotels.
10.3. Emergency exits must be kept clear of obstructions at all times, and the signs indicating
their location must be kept visible. Where this is explicitly mentioned, fire and emergency doors
must always remain closed. Nothing may be attached to the push bars, nor may any materials
be placed in front of or behind the doors.
10.4. Staircases which serve as an escape route must be kept clear of obstructions.
10.5. It is forbidden to bring any flammable, explosive or hazardous liquids or products into the
hotel, or to make any adaptations to its existing installations, materials, furniture or equipment,
without the advance written permission of Corsendonk Hotels. The Client is responsible for
obtaining any permits required.
10.6. Curtains, wall coverings and any other decorative material that is hung on or attached
to walls and ceilings, must be manufactured from fire retardant or fireproof materials.
10.7. Electrical facilities must not be overburdened.
10.8. Brand fighting facilities must not be misused.
10.9. Unless indicated otherwise, a general smoking ban applies.
10.10. If the Client hires external security staff, the latter must hold a permit from the Ministry of
the Interior, and its staff must comply with the Security guard companies, security companies
and internal security services Act of 10 April 1999.
10.11. The Client shall not exceed the maximum number of persons permitted in a room or area,
and accepts that the client, participants and/or guests may be denied access if capacity is
exceeded.

11. APPLICABLE LAW AND JURISDICTION
11.1. The courts of the judicial district of Antwerp, Turnhout department, are exclusively
competent to hear disputes regarding the arising, implementation and/or termination of the
agreement between the Client and Corsendonk Hotels.
11.2. Agreements with Corsendonk Hotels are governed exclusively by Belgian law.

12. NULLITY
12.1 The invalidity of one or more clauses of the agreement shall not result in the invalidity of
the rest of the agreement. The parties undertake to replace the null and void clauses with (a)
legally-valid clause(s), which is/are in line with the spirit of the agreement, customary practice
in the sector, or which approximate(s) it as closely as possible.