Legal disclaimer

Legal Disclaimer Corsendonk Hotels & Clubs

  1. General 

1.1 These terms of sale shall always build an integral and indisputable part of any written confirmed agreement between the client and Corsendonk Hotels, whether by letter, fax or email. 

  1. Confirmations 

2.1.a The reservation is not final until this contract has been signed and approved by the client and is in the possession of Corsendonk Hotels, with the proviso set out in Article 3.2 of these terms and conditions.

2.1.b. The requested advances and/or deposits must be paid within 7 days.

2.2. By signing this contract, the signatory guarantees that he is authorised to do so. 

2.3. Modifications and additions are only valid if they are in writing and signed by both parties. 

2.4. The guest making reservations for several persons, groups, etc., shall be personally liable or held jointly to pay the total (final) bill, even in the event of individual allocation/invoicing to each of the hotel guests. The client is bound on the basis of art. 1120 of the Belgian Civil Code, by which he undertakes to fulfil/pay in his own name the obligations/payment obligations of the third party/hotel guest(s)/group members.

  1. Advance and guarantee 

3.1. The hotel is allowed to ask the client for an advance and/or deposit. 

3.2. If the requested advances and/or deposits have not been paid within the set period, the event contract shall be considered as unilaterally terminated by operation of law, without notice of default, at the expense of the client. 

3.3 Advances paid shall not be eligible for reimbursement, even in the event of force majeure, an order from the Government, etc… -see article 9.3- except for the arrangements provided for in articles 4.3 to 4.8 inclusive.

  1. Modification of the number of participants or cancellation of a reserved event by the client. 

4.1. Any change in the number of participants in a reserved event must be notified in writing to the hotel more than 2 days before the start if the change does not exceed 20% of the original number of participants, more than 15 days before the start if the change exceeds 20% of the original number of participants. 

4.2. In the event of a change in the number of participants not notified in accordance with Article 4.1, the original number of participants booked or the number currently present will be charged, whichever is greater. 

4.3. Full cancellation is only possible by registered letter. The date of receipt of this letter serves as the date of cancellation and is deemed to have been received 3 working days after the date of posting. 

4.4 In the event of full cancellation of a reserved event, more than 120 days before the start of the event, 20% of the total amount of the event contract will be charged as a cancellation fee.

4.5. In case of complete cancellation of a reserved event, more than 60 days before the start, 40% of the total amount of the event contract will be charged as a cancellation fee. 

4.6. In case of complete cancellation of a reserved event, more than 30 days before the start, 60% of the total amount of the event contract will be charged as a cancellation fee. 

4.7. In case of complete cancellation of a reserved event, more than 15 days before the start, 80% of the total amount of the event contract will be charged as a cancellation fee. 

4.8. In case of complete cancellation of a reserved event, less than 15 days before the start, 100% of the total amount of the event contract will be charged as a cancellation fee. 

  1. Extra costs

5.1. All meals, drinks or other services not mentioned in the contract shall be charged by the hotel to the client, unless the hotel has been informed in writing that these costs are to be settled individually with the participants, without prejudice to article 2.4 of these Terms and Conditions.

  1. Occupation and clearance of rooms 

6.1. Unless otherwise stipulated in the contract, the rooms reserved for a client must be available at 2 p.m. and the rooms of clients leaving the hotel must be vacated by 10.30 a.m.. 

  1. Responsibilities 

7.1. The client shall insure the hotel against any claim for compensation from third parties in the event of damage caused by the participant(s) of his event.

7.2. The client shall also be liable for any damage caused to the hotel or its staff by the participants in its event. 

7.3. The hotel will only take custody of the participants’ luggage from the time they move into their room until 10.00 a.m. on the day of departure. Material intended for seminars, presentations, exhibitions or other events and/or vehicles of the client will never be taken into custody. 

7.4. The guest and the contracting party shall be jointly and severally liable to the hotel owner for any damage caused to persons, the building, furniture or equipment of the hotel and places accessible to the public. 

  1. Complaints

8.1. Complaints regarding the services provided may not be accepted unless they are immediately sent in writing to the hotel owner/reception.

  1. Payment 

9.1. All our invoices are payable in cash at our address, without discount. In the event that the invoice is not paid on the due date, the amount of the invoice shall be increased, ipso jure and without prior notice of default, by a fixed compensation amounting to 10% of the invoice amount, with a minimum of € 65, on the one hand, and by default interest of 1% per month from the date of the invoice until the date of full settlement of the invoice, on the other hand.

9.2. All hotel bills subject to a reduction in price, a refund or a commission authorised by the hotel owner shall lapse in the event of non-payment of the bill on its due date. 

9.3 In the event of force majeure or unforeseeable circumstances, Corsendonk Hotels shall automatically release Hotels from any obligation, without the contracting party being entitled to compensation (see also Clause 3.3). The following non-exhaustive situations are considered as force majeure: accidents, breakage of materials, exceptional weather conditions, fire, strikes, lock-out, theft, exceptional traffic disruption, terrorism/war, epi and pandemics, orders from the authorities, disruptions in the supply of energy, as well as situations to be declared as force majeure by the court.

  1. Jurisdiction 

10.1. Any dispute concerning our invoices falls under the jurisdiction of the courts of Antwerp, Turnhout department. 

Belgian law is applicable.

  1. Nullity

11.1 The nullity of one or more clauses of the agreement does not entail the nullity of the rest of the agreement. The parties undertake to replace the null and void clauses by (a) legally valid clause(s), which correspond(s) to the spirit of the agreement, the customs in the sector, or will correspond to them as closely as possible.

  1. Privacy

12.1. The hotel collects and processes the personal/company data which it receives from you, purely and solely for performance of the agreement, client management, correspondence with the client, accounts and direct marketing activities. The legal grounds are performance of the agreement, fulfilment of legal and regulatory obligations, and/or legitimate interest. The Controller is [YYY to be completed]. This personal data shall only be passed on to processors, recipients and/or third parties provided this is necessary in the context of the aforesaid processing aims. The client is responsible for the accuracy of the personal/company data provided to us, and undertakes to abide by the General Data Processing Regulation in respect of persons whose personal data he has passed on to us, and regarding any possible personal data which he may receive from us and our employees. The client confirms that he has been adequately informed about the processing of his personal data, and about his rights to access, rectification, erasure and to object. For more information, see our Privacy Policy.